A first glimpse inside the new Heathrow
December 5th, 2007IT IS the largest single-span building in Britain and is billed as the prestige gateway to the 2012 Olympic Games.
But it is not yet clear if the new Terminal 5 will improve the battered reputation of Heathrow Airport or whether it will make any difference to the often miserable experience of air travel.
Scottish passengers who connect at Heathrow with British Airways will be among those to enjoy the airy, five-storey facility when the airline switches the majority of its services there on 27 March. They will benefit from brighter, cleaner facilities and greater confidence that their baggage will not be lost forever.
But will they experience a historic step-change in their travel experience? Probably not, if early trials of the new facility are anything to go by.
Earlier this week, more than a hundred volunteers - mostly frequent flyers and curious local residents - took part in the first public tests of new equipment including multi-million pound X-ray machines. Unknown to the Spanish-owned airport operator BAA, I was among them.
For many passengers arriving from Scotland and connecting to other destinations, the first experience will be an unexpected hassle: despite having already cleared security at Edinburgh, Glasgow or Aberdeen, they will have to be rescreened at Terminal 5 - something they don’t have to do at the moment.
BAA says the ease of arriving and leaving from one terminal means this is no significant inconvenience. But for anyone travelling with children, laptop computers or bottles of water, it means another unwelcome conga-line of shoe removal.
Those checking in to return to Scotland will discover that BA has replaced its check-in desks with self-service machines and bag drops. The airline hopes 80 per cent of its passengers will only need to drop off baggage, having used online check-in. Staff will be on hand to assist those who haven’t, it says.
Security screening is little better than at present, but Terminal 5 sees the debut of some new X-ray scanners which detect explosives and liquid in hand luggage. Teething troubles included bag-handles getting stuck in the mechanism and lighter items being snatched away by the automatic sensors.
Manufacturers insist better calibration of the machine’s sensors will improve the experience. It had better: this week’s trials saw passengers taking far longer to clear security than they do at present. BA hopes passengers will never have more than one person ahead of them in the queue. On current evidence, that hope will be dashed.
Anyone flying to Scotland will also have to give their fingerprints at security - a civil-liberties nightmare in the making. Domestic and international passengers share the “airside” post-security zone. Aside from making domestic travellers bring their passports, fingerprinting is the only way of preventing international passengers who will not necessarily have cleared UK immigration from sneaking on to a domestic flight.
Once airside, passengers enjoy astonishing views through the glass sides of the building of departing planes. The main shop is a giant Harrods, but there are plenty of smaller retailers and restaurants - including a smoothie bar named “welovejuice”, where unfortunately the “we” was still missing from the fascia this week.
Although the check-in hall has the most striking architecture, the unexpected brightness of functional areas such as the immigration hall and baggage-reclaim zone are more impressive. Linking the basement underground station with the top-floor check-in hall is a giant escalator encased in a glass atrium. Gone are the grime-trap grey carpets, replaced with smooth marble floors, floods of daylight and soothing aquamarine glass panels.
During the trials, thousands of suitcases filled with sand - quite possibly baggage that went missing from Terminal 4 - were used to test the hi-tech system.
Passengers flying from Scotland with Bmi will remain in the filthy, grim Terminal 1 until it is replaced by Heathrow East in 2010. But there are no losers here: with BA gone, even Terminal 1 will seem like bliss. FACTS AND FIGURES
The main building is the largest single-span structure in Britain.
It is 400 metres long, 180 metres wide and 40 metres high, with 105 lifts. It has 65 escalators but only two travelators.
There are 120 shops, of which the biggest is a Harrods.
The new air traffic control tower is 87 metres tall.
There are 11 baggage reclaim belts.
Terminal 5’s baggage system has capacity to process up to 12,000 bags per hour at peak, 70,000 bags per day
There are 13.5km of tunnels.
Landscaping includes 250,000 evergreen groundcover shrubs, 30,000 native woodland plants and 2,000 metres of native hedgerow.

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